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About
Help Center

California Privacy Notice

This notice supplements Therapist Aid's Privacy Policy. The California Privacy Notice applies only to visitors who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA). Any terms defined in the CCPA have the same meaning when used in this notice.

Categories of Information Collected

Therapist Aid collects personal information in the process of conducting business. In particular, we have collected the following categories of personal information from consumers within the last 12 months:

Category Collected
A. Identifiers
YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
YES
C. Protected classification characteristics under California or federal law
NO
D. Commercial information
YES
E. Biometric information
NO
F. Internet or other similar network activity
YES
G. Geolocation data
YES
H. Sensory data
No
I. Professional or employment-related information
No
J. Non-public education information (per the Family Educational Rights and Privacy Act
No
K. Inferences drawn from other personal information
No

Therapist Aid receives personal information in the following ways:

  • Directly from you, such as through web forms.
  • Indirectly from you, such as by observing how you use our website.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your experience on the website.
  • For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.

Therapist Aid will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing notice.

Sharing Personal Information

Therapist Aid may share your information with third parties for business purposes. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. These include:

  • Subsidiaries and affiliates
  • Contractors and service providers
  • Data aggregators
  • Third parties with whom we partner to offer products and services to you

In the previous 12 months, Therapist Aid has disclosed the following categories of information for a business purpose to the parties listed above:

  • Identifiers
  • Personal information categories listed in the California Customer Records statute
  • Commercial information
  • Internet or other similar network activity
  • Geolocation data

We do not sell personal information.

Your Rights

Right to Know

You have the right to request the disclosure of certain information about our collection and use of your personal information over the past 12 months. Once we have received and confirmed your verifiable request, we will disclose the following:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: (1) sales, identifying the personal information categories that each category of recipient purchased; and (2) disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

To make a request, email [email protected] or mail your request to Therapist Aid LLC, 1650 Margaret St. Ste. 302 #376, Jacksonville, FL 32204-3869.

Right to Delete

You have the right to request that Therapist Aid delete the personal information we have collected from you, with some exceptions. Once we receive and verify your request, your applicable information will be deleted.

We may deny deletion requests if your information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To make a request, email [email protected] or mail your request to Therapist Aid LLC, 1650 Margaret St. Ste. 302 #376, Jacksonville, FL 32204-3869.

Making a Request

You may only make a request to exercise your rights under the CCPA twice within a 12-month period. In a request, you must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We aim to respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason. Responses will be delivered either electronically or by mail.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

To make a request, email [email protected] or mail your request to Therapist Aid LLC, 1650 Margaret St. Ste. 302 #376, Jacksonville, FL 32204-3869.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Appointing an Agent

You may designate an authorized agent to make a request under the CCPA on your behalf.

Policy Update Log

  • December 20th, 2019 - Policy added.
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